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Privacy Policy
This Privacy Policy explains how Lucky Block Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to make a data request.
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Information we may handle
To provide an online casino account and related services, Lucky Block Casino may handle information that identifies you, information about how you use the website, and records connected with your account. The information collected depends on the services you use, the checks that must be completed and the choices you make.
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Account and personal details
This may include your name, date of birth, contact details, account login information, country or location, preferences and communications with the site. It may also include information you provide when you register, update your account, request assistance or take part in account-related activities.
Verification and safer account checks
Where appropriate, we may request documents or other information to verify identity, age, account ownership or the source of activity. Verification information may include identification documents, proof of address, photographs or other details needed to complete a review. We may also keep records of checks used to detect suspicious, fraudulent or irregular activity and to protect players and the platform.
Payment and transaction records
We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment information directly. We may receive enough information to confirm, manage and record a transaction without necessarily receiving or storing the full details of a payment card or account.
Device, usage and cookie data
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, general location, pages viewed, access times, referral information and information about how you interact with the site. Cookies and similar technologies may help recognise your device, remember preferences, maintain sessions, support security and understand website performance.
Why information is used
Information is used only for purposes connected with providing, securing and improving the website and its services. Depending on the circumstances, this may include the following:
- Creating and managing your player account, including helping you sign in and maintain accurate account details.
- Providing casino services, processing account activity and maintaining records of balances, transactions and gameplay.
- Completing identity, age, account and security checks before or during the use of relevant services.
- Detecting, preventing and investigating fraud, account misuse, payment issues, collusion, suspicious activity and other risks.
- Meeting legal, regulatory, record-keeping and responsible business obligations that apply to the operation of an online gambling service.
- Responding to questions, complaints, technical requests and other communications with customer support.
- Maintaining, testing, troubleshooting and improving the website, including understanding how features are used.
- Protecting the security, integrity and availability of accounts, systems and services.
- Sending service messages, account notices, security alerts and other communications needed to operate your account.
- Sending marketing communications where permitted and where you have given or otherwise maintained the relevant choice to receive them.
Some information is necessary for account operation, verification, security or legal compliance. If requested information is not provided, we may be unable to open an account, complete a transaction, provide a particular service or respond fully to a request. Where marketing is optional, you can change your marketing preference without affecting essential service communications.
Cookies, sharing and storage
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is used. They can support essential functions such as account sessions, security and navigation. Other cookies may help remember preferences, measure website use, improve performance or support relevant communications. You can manage, block or remove cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.
When information may be shared
Information may be shared where it is needed to provide services, protect the website or meet an obligation. This may include sharing relevant information with payment and technology providers, identity and verification service providers, security and fraud prevention services, customer support providers, professional advisers and other service providers that assist with operating the website. These providers should handle information only for appropriate service-related purposes.
Information may also be disclosed where required or permitted by law, in response to a valid request from an authorised body, to investigate suspected unlawful activity, to protect users and the public, or to protect the rights, property and security of the website and its users. We do not share more information than is reasonably needed for the relevant purpose.
Security and storage
Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, device or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Information may be stored electronically by Lucky Block Casino or by service providers that assist with website, payment, verification, security or support functions. Some providers may process information in locations outside Australia. Where information is handled by another provider, appropriate steps should be taken to support secure and lawful handling.
Keeping information
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.
Your privacy choices and data requests
Depending on the circumstances and any limits that apply, you may ask us to take action regarding personal information connected with your account. We may need to confirm your identity before completing a request, particularly where the request involves account information or verification records.
- Access: ask for access to personal information held about you and, where appropriate, information about how it has been used or disclosed.
- Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or account administration reasons.
- Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. Essential account, security and service messages may still be sent where needed.
- Information about a request: ask for an explanation if a request cannot be completed in full, subject to applicable privacy, security and legal requirements.
To exercise these rights, request a copy of your information, correct your details, ask about deletion or withdraw consent to marketing, contact support@luckyblockcasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send payment passwords or other sensitive login credentials in an email.
Privacy questions and complaints
You can use the same email address for questions about this Privacy Policy, concerns about the handling of your information or complaints about a privacy matter. We will review requests and respond in accordance with applicable requirements. If your details change, please update your account where that option is available so that records remain accurate.
Changes to this policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version published on the website applies to information handled under the policy. Players should review this page from time to time, particularly before continuing to use the website after a material update.
