Lucky Block Casino Terms & Conditions

These Terms & Conditions apply to your use of the Lucky Block Casino website, platform, applications, games, promotions and related services. In these terms, “Lucky Block Casino”, “we”, “us” and “our” refer to the relevant operator of the service, while “you” and “your” refer to the person using the service.

By accessing the website, registering an account, making a deposit or using any game or service, you confirm that you have read, understood and agreed to these Terms & Conditions. If you do not agree with any part of them, you must not use the website or its services.

These terms should be read together with any game rules, promotion terms, privacy information, responsible gambling information and other notices displayed on the website. Where a specific promotion or game has additional rules, those rules apply to that promotion or game in addition to these general terms.

You are responsible for checking the current version of these terms before using the service. We may update, replace or amend these terms from time to time. Changes will apply from the date they are published on the website, unless a different effective date is stated. Continued use of the service after an update means that you accept the revised terms.

Legal use of the service

You must use Lucky Block Casino only where online gambling is lawful for you to do so. You are responsible for understanding and complying with the laws that apply to you, including laws relating to online gambling, payments, taxation and the use of internet services. We do not represent that the service is available or suitable in every location.

You may deposit funds only through payment methods that are made available on the website and that you are authorised to use. The name and details associated with the payment method should match your account information. You must not use a payment method belonging to another person without appropriate authorisation.

You should review the payment information shown at the time of a transaction, including any applicable fees, processing conditions, limits or verification requirements. A deposit may be delayed, rejected, reversed or subject to further checks for reasons including payment-provider rules, technical issues, security concerns or legal obligations.

Withdrawals are subject to account verification, the availability of the relevant payment method, applicable transaction rules and any conditions displayed on the website. We may return funds using an appropriate verified payment method. We may request additional information before completing a withdrawal.

You must not use the service as a bank account, payment-processing service or way to transfer funds to another person. Deposits should be made for the purpose of using the games and services. Suspected fraud, money laundering, chargeback abuse or other unlawful activity may result in an account restriction, cancellation of transactions or referral to the relevant authorities where required.

Game outcomes and technical issues

Each game is governed by its displayed rules, including information about how bets are placed, how outcomes are determined and how winnings are calculated. You should read the rules before playing. Game outcomes are determined by the relevant game system, and decisions recorded by that system will generally be treated as final, subject to investigation of a proven technical or operational error.

If a game, transaction or account balance is affected by an obvious error, software fault, communication failure or other technical problem, we may correct the error and take reasonable steps to restore the position that would have applied without the error. This may include cancelling an affected bet or adjusting an incorrect balance. You should stop using a game and report an issue if you believe it is not operating correctly.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to separate promotional terms. Those terms may include eligibility requirements, participation limits, expiry dates, wagering or playthrough conditions, qualifying games, maximum values and withdrawal conditions. You should read the full terms of an offer before accepting or using it.

Unless the relevant offer states otherwise, promotions are intended for one person, one account, one household and one permitted payment arrangement. We may withhold, remove or cancel a promotional benefit where it has been obtained through error, abuse, collusion, misleading information, multiple accounts or a breach of the applicable terms.

We collect and use personal information to provide the service, manage accounts, process transactions, verify identity and age, prevent fraud, support responsible gambling, meet legal obligations and improve the website. Our privacy information explains how personal information may be collected, used, stored and shared. By using the service, you acknowledge that your information may be handled for these purposes.

We aim to keep the website and games available, accurate and secure, but uninterrupted or error-free access cannot be guaranteed. Access may be suspended or limited for maintenance, updates, technical problems, security reasons, legal requirements or circumstances outside our reasonable control.

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, interruptions outside our reasonable control, problems with your device or internet connection, unauthorised use of your account, inaccurate information supplied by you, or your breach of these terms. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under applicable Australian consumer law.

If you have a question, transaction concern or complaint, please use the customer support or complaints channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may request further information, investigate the matter and provide an outcome through an available account or support channel.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a right immediately does not mean that the right has been waived.

These terms are governed by the laws that apply to the relevant service and your use of it. Any dispute should first be raised through the available support or complaints process. Nothing in these terms prevents you from exercising rights or seeking remedies available to you under applicable Australian law.

By continuing to use Lucky Block Casino, you confirm that you understand these Terms & Conditions and agree to follow them. If you are unsure about any provision, do not deposit or play until you have obtained independent legal or financial advice.